Privacy Policy

This Privacy Policy explains how clusy.io AI Inc. (“clusy.io,” “we,” or “us”) handles personal information when you visit clusy.io, request access to our pilot, or interact with our communications and services. It applies to all visitors, prospects, pilot participants, and other individuals whose data we process in connection with our waitlist, platform previews, and marketing programs.

By engaging with any of these experiences you acknowledge that your information will be processed in accordance with this Privacy Policy and, where applicable, our Terms of Use.

We collect the information needed to provide, secure, and improve our services:

• Contact details: work email, name, company, role, and any other details you share in waitlist, onboarding, or support interactions.
• Usage context: workload descriptions, deployment preferences, logging metadata, and configuration notes we need to design a safe pilot experience.
• Device and network data: IP address, browser or device type, locale, and diagnostics collected through analytics, security tooling, or request logs.
• Support content: questions, files, or telemetry you voluntarily share when seeking help or reporting an issue.

We do not intentionally collect sensitive personal information or data from children.

We process personal information to:

• Respond to waitlist submissions, schedule walkthroughs, and provision pilot access.
• Operate, secure, maintain, and improve our sites, APIs, models, and orchestration platform.
• Communicate about feature updates, policy changes, incidents, and upcoming launches.
• Detect, investigate, and prevent fraud, abuse, or violations of our Terms of Use.
• Comply with applicable laws, regulations, subpoenas, or contractual obligations.

We never sell personal data and only use it for the purposes described above.

When required by law (for example under the GDPR), we rely on the following legal bases:

• Performance of a contract: providing the waitlist, pilot, or services you request.
• Legitimate interests: securing our platform, improving product reliability, and delivering relevant communications.
• Consent: sending optional marketing messages when you opt in.
• Legal obligations: meeting regulatory, audit, or recordkeeping requirements.

We limit sharing to situations that enable our services or fulfill legal duties:

• Vetted service providers that deliver infrastructure, communications, analytics, or security monitoring under strict contractual controls.
• Business transfers in connection with due diligence, financing, acquisition, or liquidation events, subject to confidentiality protections.
• Legal and safety requests when we must respond to subpoenas, court orders, or protect the rights, property, or safety of our users or the public.

We do not allow third parties to use your personal data for their own marketing purposes.

We retain personal information only for as long as it is needed for the purposes outlined in this policy, to comply with legal obligations, or to resolve disputes. When retention is no longer required, we delete or irreversibly anonymize the data using documented destruction processes.

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information, as well as the right to data portability or to object to certain processing.

You can exercise these rights or opt out of marketing at any time by emailing privacy@clusy.io. We may need to verify your identity before responding. If you are unsatisfied with our response, you may contact your local data protection authority.

We operate from the United States and may transfer personal information to other countries where we or our providers operate. When we transfer data internationally, we rely on recognized safeguards such as Standard Contractual Clauses, intra-group agreements, or your explicit consent, and require recipients to protect the data in line with this policy.

We implement administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit, access controls, monitoring, and documented incident response procedures. No system can be guaranteed to be 100% secure, but we continuously evaluate and improve our controls to minimize risk.

Our services are not directed to children under 16 and we do not knowingly collect their personal information. If you believe a child has provided data to us, please contact privacy@clusy.io so we can delete it.

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When we do, we will modify the “Last updated” date and, when appropriate, provide additional notice. Reviewing this page periodically helps you stay informed about how we protect your data.

If you have questions, concerns, or requests related to privacy, please reach out to privacy@clusy.io. We typically respond within one business day for urgent inquiries.